How can we help?

Yes. Playing costs nothing, and we never ask for payment details.

Play Coins are the pretend currency used in the games. Every new account starts with 100,000. They have no cash value and can't be bought, sold, swapped, transferred or redeemed.

No. There are no cash prizes and no prizes of real-world value, and you can't deposit or withdraw money.

Adults aged 18 or over. You enter your date of birth when you sign up and confirm that you're an adult.

Use Forgot password. If an account exists for that email, we'll send a reset link that works for one hour. If you joined with Google, just use “Continue with Google”.

Refresh the page and check your connection. Content blockers or strict privacy settings can also stop a game from loading. If it still fails, tell us which game, device and browser you're using.

Send us a message and choose “I'd like a break” or “Restrict my account”. You can also delete your account yourself from the account page.

Log in, open My account and choose “Delete my account”. Your details are removed from our system straight away.

Our Responsible Gaming page lists free, confidential help services.